Osservatori Digital Innovation

<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543-768x432.jpg" class="card-responsive-img fit-img" alt="strategie omnichannel" decoding="async" fetchpriority="high" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24150907/PXL_20250221_100134543.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

convegno osservatori
L’evoluzione delle strategie omnichannel nel customer care
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_-768x432.jpg" class="card-responsive-img fit-img" alt="customer care assistenza clienti" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24163627/PXL_20250221_091309495.MP_.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

convegno osservatori
Customer care e assistenza clienti: da centro di costo a centro di valore
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-768x432.jpg" class="card-responsive-img fit-img" alt="Customer operations" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SUCCESS STORY
L’evoluzione delle Customer Operations: il caso UnipolAssistance
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-768x432.jpg" class="card-responsive-img fit-img" alt="omnicanalità" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

convegno osservatori
AI e omnicanalità: la nuova frontiera del Customer Management
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-768x432.jpg" class="card-responsive-img fit-img" alt="customer service ai" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

convegno osservatori
AI e Customer Management: la rivoluzione dell’engagement e della personalizzazione
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-768x432.jpg" class="card-responsive-img fit-img" alt="ascolto attivo" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

convegno osservatori
Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-768x432.jpg" class="card-responsive-img fit-img" alt="customer service" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

convegno osservatori
L’evoluzione del customer service: dall’efficienza alla qualità dell’esperienza
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-768x432.jpg" class="card-responsive-img fit-img" alt="AI generativa customer service" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

convegno osservatori
AI Generativa a supporto degli operatori: un nuovo paradigma nel customer service
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-768x432.jpg" class="card-responsive-img fit-img" alt="generative ai customer service" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ARTIFICIAL INTELLIGENCE
Generative AI e Customer Service: le applicazioni chiave per le aziende
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1-768x432.jpg" class="card-responsive-img fit-img" alt="digital customer experience" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/10/digital-customer-experience-1-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

TREND
La Digital Customer Experience si fa strada anche nel B2B: risultati migliori per chi investe
17 Ott 2024
di Gaia Fiertler
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale--768x432.jpg" class="card-responsive-img fit-img" alt="Filiera corte digitale" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale--768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale--1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale-.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale--156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale--1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale--640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/10/Filiera-corte-digitale--lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

AGROALIMENTARE
Filiera corta e tracciabilità, due nuove leve di business per l'agroalimentare
10 Ott 2024
di Domenico Aliperto
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2021/02/Multicloud-768x432.jpg" class="card-responsive-img fit-img" alt="Multicloud: La chiave per l&#039;agilità e l&#039;innovazione aziendale" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/02/Multicloud-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/02/Multicloud-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2021/02/Multicloud-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/02/Multicloud-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2021/02/Multicloud-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2021/02/Multicloud.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

GUIDE E HOW-TO
I vantaggi del Multicloud per le aziende: sicurezza, conformità e controllo in un ambiente ibrido
05 Apr 2024
di Annalisa Casali
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