Customer Experience

<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-768x432.jpg" class="card-responsive-img fit-img" alt="omnicanalità" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" fetchpriority="high" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_.jpg 1921w" data-eio="l" />

convegno osservatori
AI e omnicanalità: la nuova frontiera del Customer Management
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-768x432.jpg" class="card-responsive-img fit-img" alt="customer service ai" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_.jpg 1921w" data-eio="l" />

convegno osservatori
AI e Customer Management: la rivoluzione dell’engagement e della personalizzazione
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-768x432.jpg" class="card-responsive-img fit-img" alt="ascolto attivo" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549.jpg 1921w" data-eio="l" />

convegno osservatori
Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-768x432.jpg" class="card-responsive-img fit-img" alt="customer service" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031.jpg 1921w" data-eio="l" />

convegno osservatori
L’evoluzione del customer service: dall’efficienza alla qualità dell’esperienza
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-768x432.jpg" class="card-responsive-img fit-img" alt="AI generativa customer service" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430.jpg 1921w" data-eio="l" />

convegno osservatori
AI Generativa a supporto degli operatori: un nuovo paradigma nel customer service
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-768x432.jpg" class="card-responsive-img fit-img" alt="generative ai customer service" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-lq.jpg 30w" data-eio="l" />

ARTIFICIAL INTELLIGENCE
Generative AI e Customer Service: le applicazioni chiave per le aziende
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-768x432.jpg" class="card-responsive-img fit-img" alt="Marthech" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2018/12/18123746/shutterstock_1473231434-1-scaled-lq.jpg 30w" data-eio="l" />

Data-driven Marketing
MarTech, guida alle tecnologie a supporto delle strategie di Omnichannel Marketing
18 Feb 2025
di Annalisa Casali e  Manuela Gianni
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-768x432.jpg" class="card-responsive-img fit-img" alt="retail innovation" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/12171831/shutterstock_1914992353-scaled-lq.jpg 30w" data-eio="l" />

Trend
Le 8 sfide chiave della CX in Italia
12 Feb 2025
di Redazione Digital4Marketing 
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-768x432.jpg" class="card-responsive-img fit-img" alt="gestione social media" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/07144238/gestione-social-media-scaled-lq.jpg 30w" data-eio="l" />

GUIDE E HOW-TO
Come migliorare la gestione dei Social Media aziendali: consigli e best practice
10 Feb 2025
di Annalisa Casali
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-768x432.jpg" class="card-responsive-img fit-img" alt="Transport Management System ottimizzazione rotte" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/01/28233330/Transport-Management-System-1.jpg 1920w" data-eio="l" />

guide e how-to
Transport Management System: cos'è e vantaggi per la gestione della logistica complessa
30 Gen 2025
di Annalisa Casali
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-768x432.jpg" class="card-responsive-img fit-img" alt="Google AI" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/12/20145911/Google-AI.jpg 1920w" data-eio="l" />

INSIGHT
AI Generativa: in Italia potrebbe originare una crescita del PIL dell’8%. Google traccia i trend 2025
20 Dic 2024
di Paola Capoferro
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-768x432.jpg" class="card-responsive-img fit-img" alt="lamborghini-aventador-shutterstock" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/12/16154803/lamborghini-aventador-shutterstock.jpg 1921w" data-eio="l" />

Strategie
Lamborghini, l'eccellenza passa anche dall'esperienza digitale
20 Dic 2024
di Annalisa Casali
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Customer Experience

AI e omnicanalità: la nuova frontiera del Customer Management

AI e Customer Management: la rivoluzione dell’engagement e della personalizzazione

Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service

L’evoluzione del customer service: dall’efficienza alla qualità dell’esperienza

AI Generativa a supporto degli operatori: un nuovo paradigma nel customer service

Generative AI e Customer Service: le applicazioni chiave per le aziende

MarTech, guida alle tecnologie a supporto delle strategie di Omnichannel Marketing

Le 8 sfide chiave della CX in Italia

Come migliorare la gestione dei Social Media aziendali: consigli e best practice

Transport Management System: cos'è e vantaggi per la gestione della logistica complessa

AI Generativa: in Italia potrebbe originare una crescita del PIL dell’8%. Google traccia i trend 2025

Lamborghini, l'eccellenza passa anche dall'esperienza digitale

Nuove frontiere dell'AI

Dalla crisi dei social al nuovo Rinascimento: come cambia il rapporto tra tecnologia, fiducia e marketing

TIM Enterprise: come portare l’intelligenza artificiale nel customer care con un modello multicanale, integrato e governato

Qualtrics: come trasformare l’esperienza dei clienti in decisioni di business guidate dall’AI

Eudata: il limite dei modelli AI e il ruolo chiave dell’orchestrazione

Esker: come l’AI può automatizzare la gestione delle richieste clienti e migliorare i processi order-to-cash

Customer Experience

AI e omnicanalità: la nuova frontiera del Customer Management

AI e Customer Management: la rivoluzione dell’engagement e della personalizzazione

Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service

L’evoluzione del customer service: dall’efficienza alla qualità dell’esperienza

AI Generativa a supporto degli operatori: un nuovo paradigma nel customer service

Generative AI e Customer Service: le applicazioni chiave per le aziende

MarTech, guida alle tecnologie a supporto delle strategie di Omnichannel Marketing

Le 8 sfide chiave della CX in Italia

Come migliorare la gestione dei Social Media aziendali: consigli e best practice

Transport Management System: cos'è e vantaggi per la gestione della logistica complessa

AI Generativa: in Italia potrebbe originare una crescita del PIL dell’8%. Google traccia i trend 2025

Lamborghini, l'eccellenza passa anche dall'esperienza digitale

Archivio Newsletter

Nuove frontiere dell'AI

Dalla crisi dei social al nuovo Rinascimento: come cambia il rapporto tra tecnologia, fiducia e marketing

TIM Enterprise: come portare l’intelligenza artificiale nel customer care con un modello multicanale, integrato e governato

Qualtrics: come trasformare l’esperienza dei clienti in decisioni di business guidate dall’AI

Eudata: il limite dei modelli AI e il ruolo chiave dell’orchestrazione

Esker: come l’AI può automatizzare la gestione delle richieste clienti e migliorare i processi order-to-cash

Codice Rss

Codice Rss