Emanuele Villa

Giornalista

Appassionato di tecnologia da sempre, ha deciso che avrebbe impegnato il suo tempo raccontandola e lo fa dal lontano 2000. Dopo un lungo percorso nel mondo consumer, oggi si occupa soprattutto di innovazione e di Digital Transformation delle imprese.

Articoli dell'autore



<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita-768x432.jpg" class="card-responsive-img fit-img" alt="accessibilità concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/02/accessibilita-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Inclusione e digitale
L’importanza dell’accessibilità nei servizi digitali aziendali: come e perché garantirla
24 Feb 2023
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-768x432.jpg" class="card-responsive-img fit-img" alt="IFM Infomaster concept sinergia" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Strategie
La “nuova” IFM Infomaster rafforza la presenza sul mercato grazie alle sinergie con Base Digitale Platform
10 Feb 2023
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-768x432.jpg" class="card-responsive-img fit-img" alt="Festività cinesi concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/01/Festivita-cinesi-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Export
Festività cinesi, come cogliere l’opportunità per potenziare il proprio business
25 Gen 2023
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience-768x432.jpg" class="card-responsive-img fit-img" alt="dal CRM alla Customer Experience concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/11/CRM-alla-Customer-Experience-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Dal CRM alla Customer Experience: 7 passi per costruire un’esperienza eccellente
21 Nov 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-768x432.jpg" class="card-responsive-img fit-img" alt="Contact center e sentiment analysis, concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Contact center e intelligenza artificiale: la sentiment analysis per un servizio d’eccellenza
30 Set 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-768x432.jpg" class="card-responsive-img fit-img" alt="CCaaS concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Contact Center, come migliorare il customer engagement con una soluzione as-a-service
07 Set 2022
di Emanuele Villa
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<img width="768" height="543" src="https://img.digital4.biz/wp-content/uploads/2022/08/shutterstock_19603003-768x543.jpg" class="card-responsive-img fit-img" alt="customer experience omnicanale" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/08/shutterstock_19603003-768x543.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/08/shutterstock_19603003-1019x720.jpg 1019w, https://img.digital4.biz/wp-content/uploads/2022/08/shutterstock_19603003-1528x1080.jpg 1528w, https://img.digital4.biz/wp-content/uploads/2022/08/shutterstock_19603003-1536x1086.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/08/shutterstock_19603003-2048x1448.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2022/08/shutterstock_19603003-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Customer Experience omnicanale: come estrarre reale valore dai dati
05 Ago 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience-768x432.jpg" class="card-responsive-img fit-img" alt="Spaces concept di composable experience" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/07/Spaces-composable-experience-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Il futuro della collaboration è as-a-service: esperienze “componibili” su misura
21 Lug 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti-768x432.jpg" class="card-responsive-img fit-img" alt="Guerra Graziano Trasporti camion visti dall&#039;alto" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/07/Guerra-Graziano-Trasporti-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Success Story
I benefici del WMS nei trasporti e nella logistica conto terzi
07 Lug 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center 2022 concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Trend
Contact Center 2022, l'innovazione che migliora l'esperienza cliente
05 Lug 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven-768x432.jpg" class="card-responsive-img fit-img" alt="cultura data-driven concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/06/cultura-data-driven-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Metodologie
Verso una cultura data-driven: come delineare le soluzioni?
28 Giu 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud-768x432.jpg" class="card-responsive-img fit-img" alt="retail cloud concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/06/retail-cloud-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Tecnologie
Retail: multicanalità e innovazione aziendale grazie al cloud
08 Giu 2022
di Emanuele Villa
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