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customer care

Customer Experience: cos’è, perché è strategica per le aziende e quali sono le tecnologie per migliorarla

Marketing Omnicanale

Customer Experience: cos’è, perché è strategica per le aziende e quali sono le tecnologie per migliorarla

04 Feb 2025

<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center, come migliorare il servizio al cliente integrando l’AI nei workflow" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/01/10164922/shutterstock_2358312741-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SPONSORED STORY
Contact Center, come migliorare il servizio al cliente integrando l’AI nei workflow
14 Gen 2025
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-768x432.jpg" class="card-responsive-img fit-img" alt="Orientare le strategie con un approccio AI-driven. Il ruolo degli agenti autonomi Salesforce Agentforce" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/12/19165803/salesforce-agentforce.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-768x432.jpg" class="card-responsive-img fit-img" alt="Gestione cliente: due aziende su tre potenziano il budget per integrare l’AI nella Customer Experience Omnicanale" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/11/28162015/shutterstock_2296695173-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

TREND
Gestione cliente: due aziende su tre potenziano il budget per integrare l’AI nella Customer Experience Omnicanale
04 Dic 2024
di Redazione Digital4 
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-768x432.jpg" class="card-responsive-img fit-img" alt="Alfonsino innova il sistema di Customer Service e fidelizza clienti e partner" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/07/25120431/Shutterstock_2478042793-1-1.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Success Story
Alfonsino innova il sistema di Customer Service e fidelizza clienti e partner
29 Lug 2024
di Redazione Digital4 
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/07/18111813/Covisian_SMILECX_AI_OPERATION_CENTER_VEGAS_II_ridotta-1-768x432.jpg" class="card-responsive-img fit-img" alt="Covisian, un nuovo paradigma per il Customer Service che integra intelligenza umana e GenAI" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/07/18111813/Covisian_SMILECX_AI_OPERATION_CENTER_VEGAS_II_ridotta-1-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/07/18111813/Covisian_SMILECX_AI_OPERATION_CENTER_VEGAS_II_ridotta-1-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/07/18111813/Covisian_SMILECX_AI_OPERATION_CENTER_VEGAS_II_ridotta-1-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/07/18111813/Covisian_SMILECX_AI_OPERATION_CENTER_VEGAS_II_ridotta-1-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/07/18111813/Covisian_SMILECX_AI_OPERATION_CENTER_VEGAS_II_ridotta-1-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/07/18111813/Covisian_SMILECX_AI_OPERATION_CENTER_VEGAS_II_ridotta-1.jpg 1223w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ASSISTENZA CLIENTI
Covisian, un nuovo paradigma per il Customer Service che integra intelligenza umana e GenAI
23 Lug 2024
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-768x432.jpg" class="card-responsive-img fit-img" alt="Dorelan ridisegna l’esperienza d’acquisto del materasso, dall’eCommerce al punto vendita" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/07/18094850/shutterstock_2477362623-2.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

INTERVISTA
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-768x432.jpg" class="card-responsive-img fit-img" alt="Assistenza clienti, potenzialità e sfide dell&#039;applicazione dell&#039;AI nel Customer Care" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/04/24100022/Shutterstock_1399145948-2-1.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

CUSTOMER EXPERIENCE
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