IFM - Infomaster

Trend

Come migliorare e innovare la relazione con i clienti con WhatsApp business

07 Set 2023

<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-768x432.jpg" class="card-responsive-img fit-img" alt="IFM Infomaster concept sinergia" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Strategie
La “nuova” IFM Infomaster rafforza la presenza sul mercato grazie alle sinergie con Base Digitale Platform
10 Feb 2023
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-768x432.jpg" class="card-responsive-img fit-img" alt="Contact center e sentiment analysis, concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Contact center e intelligenza artificiale: la sentiment analysis per un servizio d’eccellenza
30 Set 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center 2022 concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/06/Contact-Center-2022-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Trend
Contact Center 2022, l'innovazione che migliora l'esperienza cliente
05 Lug 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2021/09/Contact-Center-del-futuro-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center del futuro concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/09/Contact-Center-del-futuro-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/09/Contact-Center-del-futuro-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2021/09/Contact-Center-del-futuro-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/09/Contact-Center-del-futuro-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2021/09/Contact-Center-del-futuro-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2021/09/Contact-Center-del-futuro.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Il futuro del Contact Center secondo IFM Infomaster
10 Set 2021
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni-768x432.jpg" class="card-responsive-img fit-img" alt="eni, immagine specchiata di un operaio che si avventura in un oleodotto" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2021/06/oleodotti-eni.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Success Story
Tenere monitorati gli asset critici e gestire le emergenze: Eni punta sulla piattaforma SMIA, che integra Teams
15 Giu 2021
di Cristina Mazzani
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2021/05/Gruppo-Sesa-IFM-768x432.jpg" class="card-responsive-img fit-img" alt="Gruppo Sesa IFM acquisizione" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/05/Gruppo-Sesa-IFM-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/05/Gruppo-Sesa-IFM-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2021/05/Gruppo-Sesa-IFM-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/05/Gruppo-Sesa-IFM-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2021/05/Gruppo-Sesa-IFM-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2021/05/Gruppo-Sesa-IFM.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Acquisizioni
Gruppo Sesa acquisisce IFM Infomaster: tutti i dettagli sull’operazione
24 Mag 2021
di Cristina Mazzani
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2020/09/contact-center-canali-768x432.jpg" class="card-responsive-img fit-img" alt="contact center canali concept chatbot" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2020/09/contact-center-canali-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2020/09/contact-center-canali-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2020/09/contact-center-canali-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2020/09/contact-center-canali-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2020/09/contact-center-canali-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2020/09/contact-center-canali.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Customer experience
Dal telefono alla chatbot: i canali preferiti dai clienti per comunicare con le aziende
14 Set 2020
di Luigi Teodonio
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2020/07/Business-Process-Outsourcer-768x432.jpg" class="card-responsive-img fit-img" alt="Business Process Outsourcer concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2020/07/Business-Process-Outsourcer-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2020/07/Business-Process-Outsourcer-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2020/07/Business-Process-Outsourcer-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2020/07/Business-Process-Outsourcer-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2020/07/Business-Process-Outsourcer-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2020/07/Business-Process-Outsourcer.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Pay per use: il significato di questa opportunità per un contact center
02 Lug 2020
di Cristina Mazzani
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