Intelligenza Artificiale

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convegno osservatori
Customer care e assistenza clienti: da centro di costo a centro di valore
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-768x432.jpg" class="card-responsive-img fit-img" alt="Customer operations" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/27093623/shutterstock_2271552677-lq.jpg 30w" data-eio="l" />

SUCCESS STORY
L’evoluzione delle Customer Operations: il caso UnipolAssistance
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-768x432.jpg" class="card-responsive-img fit-img" alt="omnicanalità" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24144516/PXL_20250221_094107463.MP_.jpg 1921w" data-eio="l" />

convegno osservatori
AI e omnicanalità: la nuova frontiera del Customer Management
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-768x432.jpg" class="card-responsive-img fit-img" alt="customer service ai" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24143008/PXL_20250221_092820223.MP_.jpg 1921w" data-eio="l" />

convegno osservatori
AI e Customer Management: la rivoluzione dell’engagement e della personalizzazione
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-768x432.jpg" class="card-responsive-img fit-img" alt="ascolto attivo" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24141405/PXL_20250221_094751549.jpg 1921w" data-eio="l" />

convegno osservatori
Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-768x432.jpg" class="card-responsive-img fit-img" alt="customer service" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24125740/PXL_20250221_093600031.jpg 1921w" data-eio="l" />

convegno osservatori
L’evoluzione del customer service: dall’efficienza alla qualità dell’esperienza
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-768x432.jpg" class="card-responsive-img fit-img" alt="AI generativa customer service" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2025/02/24123810/PXL_20250221_095303430.jpg 1921w" data-eio="l" />

convegno osservatori
AI Generativa a supporto degli operatori: un nuovo paradigma nel customer service
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-768x432.jpg" class="card-responsive-img fit-img" alt="generative ai customer service" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/24130235/shutterstock_2364263195-lq.jpg 30w" data-eio="l" />

ARTIFICIAL INTELLIGENCE
Generative AI e Customer Service: le applicazioni chiave per le aziende
24 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-768x432.jpg" class="card-responsive-img fit-img" alt="SAP e Databricks" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/13151723/shutterstock_2396222975-scaled-lq.jpg 30w" data-eio="l" />

TREND
SAP e Databricks, una partnership per la gestione dei dati per l’AI
13 Feb 2025
di Manuela Gianni
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-768x432.jpg" class="card-responsive-img fit-img" alt="AI Overviews" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/05/22103512/Shutterstock_2031053153-1.jpg 1920w" data-eio="l" />

INTELLIGENZA ARTIFICIALE
AI Overviews: come cambia la ricerca di Google
07 Feb 2025
di Redazione Digital4Marketing 
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-768x432.jpg" class="card-responsive-img fit-img" alt="Intelligenza Artificiale in Italia" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/02/06144027/Intelligenza-Artificiale-in-Italia-scaled-lq.jpg 30w" data-eio="l" />

TREND
Decolla il mercato dell’Intelligenza Artificiale in Italia: 1,2 miliardi di euro nel 2024
06 Feb 2025
di Sofia Ferrante
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-768x432.jpg" class="card-responsive-img fit-img" alt="Process Intelligence Supply Chain" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2025/01/29100946/shutterstock_2540589695-scaled-lq.jpg 30w" data-eio="l" />

TREND
Il futuro della Supply Chain passa attraverso la Process Intelligence. Cosa è e come aiuta a efficientare
31 Gen 2025
di Eugenio Cassiano
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Intelligenza Artificiale

Customer care e assistenza clienti: da centro di costo a centro di valore

L’evoluzione delle Customer Operations: il caso UnipolAssistance

AI e omnicanalità: la nuova frontiera del Customer Management

AI e Customer Management: la rivoluzione dell’engagement e della personalizzazione

Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service

L’evoluzione del customer service: dall’efficienza alla qualità dell’esperienza

AI Generativa a supporto degli operatori: un nuovo paradigma nel customer service

Generative AI e Customer Service: le applicazioni chiave per le aziende

SAP e Databricks, una partnership per la gestione dei dati per l’AI

AI Overviews: come cambia la ricerca di Google

Decolla il mercato dell’Intelligenza Artificiale in Italia: 1,2 miliardi di euro nel 2024

Il futuro della Supply Chain passa attraverso la Process Intelligence. Cosa è e come aiuta a efficientare

Nuove frontiere dell'AI

Dalla crisi dei social al nuovo Rinascimento: come cambia il rapporto tra tecnologia, fiducia e marketing

TIM Enterprise: come portare l’intelligenza artificiale nel customer care con un modello multicanale, integrato e governato

Qualtrics: come trasformare l’esperienza dei clienti in decisioni di business guidate dall’AI

Eudata: il limite dei modelli AI e il ruolo chiave dell’orchestrazione

Esker: come l’AI può automatizzare la gestione delle richieste clienti e migliorare i processi order-to-cash

Intelligenza Artificiale

Customer care e assistenza clienti: da centro di costo a centro di valore

L’evoluzione delle Customer Operations: il caso UnipolAssistance

AI e omnicanalità: la nuova frontiera del Customer Management

AI e Customer Management: la rivoluzione dell’engagement e della personalizzazione

Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service

L’evoluzione del customer service: dall’efficienza alla qualità dell’esperienza

AI Generativa a supporto degli operatori: un nuovo paradigma nel customer service

Generative AI e Customer Service: le applicazioni chiave per le aziende

SAP e Databricks, una partnership per la gestione dei dati per l’AI

AI Overviews: come cambia la ricerca di Google

Decolla il mercato dell’Intelligenza Artificiale in Italia: 1,2 miliardi di euro nel 2024

Il futuro della Supply Chain passa attraverso la Process Intelligence. Cosa è e come aiuta a efficientare

Archivio Newsletter

Nuove frontiere dell'AI

Dalla crisi dei social al nuovo Rinascimento: come cambia il rapporto tra tecnologia, fiducia e marketing

TIM Enterprise: come portare l’intelligenza artificiale nel customer care con un modello multicanale, integrato e governato

Qualtrics: come trasformare l’esperienza dei clienti in decisioni di business guidate dall’AI

Eudata: il limite dei modelli AI e il ruolo chiave dell’orchestrazione

Esker: come l’AI può automatizzare la gestione delle richieste clienti e migliorare i processi order-to-cash

Codice Rss

Codice Rss