C

customer service

<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-768x432.jpg" class="card-responsive-img fit-img" alt="Del Monte, CEO HNRG: «Partire dai bisogni delle persone e utilizzare la tecnologia come abilitatore di una trasformazione digitale positiva»" decoding="async" fetchpriority="high" srcset="https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/04/10160010/Customer-experience-HNRG.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Reportage
Del Monte, CEO HNRG: «Partire dai bisogni delle persone e utilizzare la tecnologia come abilitatore di una trasformazione digitale positiva»
11 Apr 2024
di Sofia Ferrante
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-768x432.jpg" class="card-responsive-img fit-img" alt="Customer service e Intelligenza Artificiale: come i produttori tecnologici possono migliorare il servizio ai clienti" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-1024x576.jpg 1024w, https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/04/08153106/Customer-service-e-intelligenza-artificiale.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SPONSORED STORY
Customer service e Intelligenza Artificiale: come i produttori tecnologici possono migliorare il servizio ai clienti
08 Apr 2024
di Fabrizio Pincelli
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-768x432.jpg" class="card-responsive-img fit-img" alt="Alessandra Sponchiado è la nuova General Manager di HAL Service" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-1920x1080.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-2048x1152.jpg 2048w, https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2024/01/Alessandra_Sponchiado-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

NOMINE
Alessandra Sponchiado è la nuova General Manager di HAL Service
17 Gen 2024
di Redazione Digital4 
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation-768x432.jpg" class="card-responsive-img fit-img" alt="Conversational Robotic Process Automation (CRPA): cos&#039;è e come migliora customer service e vendite" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/10/Conversational-robotic-process-automation-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

TREND
Conversational Robotic Process Automation (CRPA): cos'è e come migliora customer service e vendite
08 Nov 2023
di Arianna Leonardi
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<img width="768" height="403" src="https://img.digital4.biz/wp-content/uploads/2023/04/zegna-x-768x403.jpg" class="card-responsive-img fit-img" alt="Nasce Zegna X, l’ecosistema digitale del marchio che rivoluziona il concetto di clienteling di lusso" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/04/zegna-x-768x403.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/04/zegna-x-1280x672.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/04/zegna-x-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2023/04/zegna-x.jpg 1471w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Success Story
Nasce Zegna X, l’ecosistema digitale del marchio che rivoluziona il concetto di clienteling di lusso
28 Apr 2023
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI-768x432.jpg" class="card-responsive-img fit-img" alt="Servizio clienti e AI, Lenovo rende “plus” l’assistenza ai dipartimenti IT nell’era del lavoro ibrido" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/04/Servizio-clienti-e-AI-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Tecnologie
Servizio clienti e AI, Lenovo rende “plus” l’assistenza ai dipartimenti IT nell’era del lavoro ibrido
18 Apr 2023
di Patrizia Licata
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service-768x432.jpg" class="card-responsive-img fit-img" alt="Omnichannel Customer Service, le applicazioni di Intelligenza Artificiale che migliorano Customer Experience ed efficienza" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/09/Omnichannel-Customer-Service-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

GUIDE E HOW-TO
Omnichannel Customer Service, le applicazioni di Intelligenza Artificiale che migliorano Customer Experience ed efficienza
09 Set 2022
di Manuela Gianni
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online-768x432.jpg" class="card-responsive-img fit-img" alt="Recensioni online, svolta nel segno della trasparenza: le novità introdotte dalla Direttiva Europea 2019/2161" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/07/Recensioni-online-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

eCommerce
Recensioni online, svolta nel segno della trasparenza: le novità introdotte dalla Direttiva Europea 2019/2161
14 Lug 2022
di Andrea Boscaro*
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing-768x432.jpg" class="card-responsive-img fit-img" alt="One-to-one marketing: cos’è e come impostare una strategia efficace" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/05/one-to-one-marketing-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

GUIDE E HOW-TO
One-to-one marketing: cos’è e come impostare una strategia efficace
10 Mag 2022
di Greta Lomaestro
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/03/ARneg-768x432.jpg" class="card-responsive-img fit-img" alt="Arneg, telegestione dei frigoriferi e un contact center H24 al servizio della catena del freddo" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/03/ARneg-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/03/ARneg-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/03/ARneg-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/03/ARneg-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/03/ARneg-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/03/ARneg-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2022/03/ARneg.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Success Story
Arneg, telegestione dei frigoriferi e un contact center H24 al servizio della catena del freddo
02 Mar 2022
di Elisabetta Bevilacqua
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service-768x432.jpg" class="card-responsive-img fit-img" alt="Il lavoro agile crea un nuovo modello di customer service" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2021/11/lavoro-agile-e-customer-service-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Il lavoro agile crea un nuovo modello di customer service
16 Nov 2021
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<img width="768" height="768" src="https://img.digital4.biz/wp-content/uploads/2018/02/customer-satisfaction-cfo-170926181536-768x768.jpg" class="card-responsive-img fit-img" alt="Il nuovo Customer Service: social, chatbot e Intelligenza artificiale migliorano il servizio al cliente" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2018/02/customer-satisfaction-cfo-170926181536-768x768.jpg 768w, https://img.digital4.biz/wp-content/uploads/2018/02/customer-satisfaction-cfo-170926181536-720x720.jpg 720w, https://img.digital4.biz/wp-content/uploads/2018/02/customer-satisfaction-cfo-170926181536.jpg 1080w, https://img.digital4.biz/wp-content/uploads/2018/02/customer-satisfaction-cfo-170926181536-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

servizio al cliente
Il nuovo Customer Service: social, chatbot e Intelligenza artificiale migliorano il servizio al cliente
27 Ott 2021
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