call center

GUIDE E HOW-TO

Customer Care: come cambia la relazione azienda-cliente nell'era delle esperienze omnichannel

27 Feb 2023

<img width="768" height="419" src="https://img.digital4.biz/wp-content/uploads/2021/01/The-State-of-Services-768x419.jpg" class="card-responsive-img fit-img" alt="The-State-of-Services" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/01/The-State-of-Services-768x419.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/01/The-State-of-Services-1280x698.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/01/The-State-of-Services-1920x1047.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2021/01/The-State-of-Services-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2021/01/The-State-of-Services.jpg 1980w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Customer care e assistenza
Operatori dei contact center trasformati in brand ambassador dalla pandemia
08 Feb 2021
di Laura Zanotti
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2020/06/Resi-customer-experience-768x432.jpg" class="card-responsive-img fit-img" alt="Resi customer experience contact center concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2020/06/Resi-customer-experience-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2020/06/Resi-customer-experience-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2020/06/Resi-customer-experience-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2020/06/Resi-customer-experience-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2020/06/Resi-customer-experience-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2020/06/Resi-customer-experience.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Quality Assurance e Analytics nei contact center: un connubio invincibile per la customer experience
18 Giu 2020
di Claudio Romani
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2020/03/Call-center-smart-working-768x432.jpg" class="card-responsive-img fit-img" alt="Call center smart working" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2020/03/Call-center-smart-working-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2020/03/Call-center-smart-working-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2020/03/Call-center-smart-working-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2020/03/Call-center-smart-working-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2020/03/Call-center-smart-working-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2020/03/Call-center-smart-working.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Lavoro agile
Call center e Smart Working, binomio vincente: gli operatori ora rispondono da casa
26 Mar 2020
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<img width="768" height="512" src="https://img.digital4.biz/wp-content/uploads/2018/02/chatbot-170406145508-768x512.jpg" class="card-responsive-img fit-img" alt="chatbot" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2018/02/chatbot-170406145508-768x512.jpg 768w, https://img.digital4.biz/wp-content/uploads/2018/02/chatbot-170406145508-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2018/02/chatbot-170406145508.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Intelligenza Artificiale
Chatbot e Conversational AI, nuovi passi avanti in attesa di Meena, la novità Google
24 Feb 2020
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2020/02/easycall-768x432.jpg" class="card-responsive-img fit-img" alt="easycall" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2020/02/easycall-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2020/02/easycall-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2020/02/easycall-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2020/02/easycall-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2020/02/easycall-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2020/02/easycall.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Intervista
Cloud call center EasyCall: software per una Customer Experience Omnichannel
19 Feb 2020
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2020/02/BPO-768x432.jpg" class="card-responsive-img fit-img" alt="BPO" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2020/02/BPO-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2020/02/BPO-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2020/02/BPO-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2020/02/BPO-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2020/02/BPO-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2020/02/BPO.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Customer care
Il BPO nell’era digitale: da contact center a generatore di valore con lo “human touch”
18 Feb 2020
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<img width="576" height="306" src="https://img.digital4.biz/wp-content/uploads/2020/01/easycall.jpg" class="card-responsive-img fit-img" alt="easycall" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2020/01/easycall.jpg 576w, https://img.digital4.biz/wp-content/uploads/2020/01/easycall-lq.jpg 30w" sizes="(max-width: 576px) 100vw, 576px" data-eio="l" />

Intervista
Come migliorare la gestione del customer service con il software telemarketing di EasyCall
24 Gen 2020
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<img width="660" height="654" src="https://img.digital4.biz/wp-content/uploads/2018/02/customer-service-servizio-170609161212.jpg" class="card-responsive-img fit-img" alt="Il servizio clienti? Serve a prevenire i problemi e spingere le vendite
" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2018/02/customer-service-servizio-170609161212.jpg 660w, https://img.digital4.biz/wp-content/uploads/2018/02/customer-service-servizio-170609161212-lq.jpg 30w" sizes="(max-width: 660px) 100vw, 660px" data-eio="l" />

Omnichannel
Il servizio clienti? Serve a prevenire i problemi e spingere le vendite
11 Lug 2017
di Domenico Aliperto
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