contact center

Contact center trend: come iper-personalizzare la relazione con il cliente con l’AI

07 Gen 2025

<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-768x432.jpeg" class="card-responsive-img fit-img" alt="Banca di Asti" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-768x432.jpeg 768w, https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-1280x720.jpeg 1280w, https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-156x88.jpeg 156w, https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-1536x864.jpeg 1536w, https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-640x360.jpeg 640w, https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-1024x576.jpeg 1024w, https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti-lq.jpeg 30w, https://img.digital4.biz/wp-content/uploads/2024/04/05155528/Banca-di-Asti.jpeg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SUCCESS STORY
Banca di Asti: ottimizzare la gestione delle richieste dei clienti con una piattaforma Cloud
13 Mag 2024
di Redazione Digital4Marketing 
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud-768x432.jpg" class="card-responsive-img fit-img" alt="contact center in cloud: concept comunicazioni cloud" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/11/contact-center-in-cloud-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SPONSORED STORY
Come creare una customer experience di valore grazie a PBX e contact center in Cloud
16 Nov 2023
di Redazione Digital4Marketing 
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2019/07/digital-marketing-e-customer-care-768x432.jpg" class="card-responsive-img fit-img" alt="digital marketing e customer service" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2019/07/digital-marketing-e-customer-care-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2019/07/digital-marketing-e-customer-care-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2019/07/digital-marketing-e-customer-care-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2019/07/digital-marketing-e-customer-care-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2019/07/digital-marketing-e-customer-care-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2019/07/digital-marketing-e-customer-care.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

GUIDE E HOW-TO
Customer Care: come cambia la relazione azienda-cliente nell'era delle esperienze omnichannel
27 Feb 2023
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-768x432.jpg" class="card-responsive-img fit-img" alt="IFM Infomaster concept sinergia" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/02/IFM-Infomaster-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Strategie
La “nuova” IFM Infomaster rafforza la presenza sul mercato grazie alle sinergie con Base Digitale Platform
10 Feb 2023
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center Microsoft Teams concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/10/Contact-Center-Microsoft-Teams-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Omnichannel Customer Experience, i benefici dell’integrare il Contact Center con Microsoft Teams
06 Ott 2022
di Marco Lunghini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-768x432.jpg" class="card-responsive-img fit-img" alt="Contact center e sentiment analysis, concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/09/Contact-center-e-sentiment-analysis-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Contact center e intelligenza artificiale: la sentiment analysis per un servizio d’eccellenza
30 Set 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-768x432.jpg" class="card-responsive-img fit-img" alt="CCaaS concept" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/08/CCaaS-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Contact Center, come migliorare il customer engagement con una soluzione as-a-service
07 Set 2022
di Emanuele Villa
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2022/07/CCHub-768x432.jpg" class="card-responsive-img fit-img" alt="CCHub contact center" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2022/07/CCHub-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2022/07/CCHub-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2022/07/CCHub.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2022/07/CCHub-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2022/07/CCHub-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2022/07/CCHub-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2022/07/CCHub-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Il Contact Center in cloud che dà supporto alle strategie omnichannel di ogni impresa
22 Lug 2022
di Patrizia Licata
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