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Ascoltare la Voce del Cliente: il Ruolo dell’AI nel Customer Service

24 Feb 2025

<img width="768" height="490" src="https://img.digital4.biz/wp-content/uploads/2024/01/desktop-cover-768x490.jpg" class="card-responsive-img fit-img" alt="subito" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2024/01/desktop-cover-768x490.jpg 768w, https://img.digital4.biz/wp-content/uploads/2024/01/desktop-cover-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2024/01/desktop-cover.jpg 940w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SUCCESS STORY
Subito.it ascolta la Voice of the Customer e migliora la gestione della CX
20 Mar 2024
di Simona Politini
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2023/04/cxo-768x432.jpg" class="card-responsive-img fit-img" alt="cxo concept accelerazione" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2023/04/cxo-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2023/04/cxo-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2023/04/cxo.jpg 1920w, https://img.digital4.biz/wp-content/uploads/2023/04/cxo-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2023/04/cxo-1536x864.jpg 1536w, https://img.digital4.biz/wp-content/uploads/2023/04/cxo-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2023/04/cxo-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

checklist
Customer Experience: 5 strategie efficaci per i CXO che vogliono spingere sull’acceleratore dell’efficienza
05 Apr 2023
di Greta Lomaestro
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2021/04/esperienze-digiitali-768x432.jpg" class="card-responsive-img fit-img" alt="esperienze digiitali turismo" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/04/esperienze-digiitali-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/04/esperienze-digiitali-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2021/04/esperienze-digiitali-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/04/esperienze-digiitali-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2021/04/esperienze-digiitali-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2021/04/esperienze-digiitali.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Hospitality
Esperienze digitali e turismo: nell'era Covid la Customer experience inizia dal pre-arrivo
13 Apr 2021
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<img width="768" height="432" src="https://img.digital4.biz/wp-content/uploads/2021/03/Medallia-768x432.jpg" class="card-responsive-img fit-img" alt="Medallia, concept di punto di vista del cliente" decoding="async" srcset="https://img.digital4.biz/wp-content/uploads/2021/03/Medallia-768x432.jpg 768w, https://img.digital4.biz/wp-content/uploads/2021/03/Medallia-156x88.jpg 156w, https://img.digital4.biz/wp-content/uploads/2021/03/Medallia-1280x720.jpg 1280w, https://img.digital4.biz/wp-content/uploads/2021/03/Medallia-640x360.jpg 640w, https://img.digital4.biz/wp-content/uploads/2021/03/Medallia-lq.jpg 30w, https://img.digital4.biz/wp-content/uploads/2021/03/Medallia.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Customer Experience
Omnichannel, per le aziende serve una nuova prospettiva: quella dei clienti
05 Mar 2021
di Domenico Aliperto
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